This incident has now been resolved. The root cause was identified as an internal component being overwhelmed by an unusually high volume of scheduled jobs originating from a single source. We have since removed the problematic jobs and scaled the infrastructure accordingly.
All features, including event creation, registration, access to event rooms, and automated actions, are now fully operational. . Please note that during the time of the incident, some automated actions and emails may have failed or timed out due to the system overload. This could have resulted in certain emails not being sent and some automated actions not being triggered. Unfortunately, these actions cannot be retroactively reprocessed or retriggered.
We sincerely apologize for the inconvenience and are taking steps to prevent this from happening again.
Posted May 15, 2026 - 01:46 CEST
Update
All systems remain stable, and key functionalities are operating as expected.
Our teams are continuing to keep a close eye on performance and system behavior to ensure everything remains fully operational. We will share further updates if needed.
Posted May 15, 2026 - 01:45 CEST
Monitoring
Event creation and registration should now be working as expected. We are monitoring the situation following the actions taken by our engineering team. Please let us know if you continue to experience any issues.
Posted May 15, 2026 - 00:46 CEST
Identified
We have identified the root cause of this incident. An internal infrastructure component is experiencing saturation, causing event creation and registration operations to fail with an "Internal Server Error." We are actively working on mitigation and will provide updates as the situation progresses.
Posted May 15, 2026 - 00:46 CEST
Investigating
We have identified an issue with the event creation and registration. When attempting to create or register to an event, the operation does not complete successfully and the user sees an "Internal Server Error"
We are currently investigating the issue and we will update you soon.